BOOKING CONDITIONS for OCEANO Whale Watching Tours
The price is 40,– € for adults / 26,– € for children up to the age of 11 years, i.e. until their 12th birthday.
OCEANO closely collaborates with the non-profit NGO M.E.E.R. e.V. and collects data during every whale watching trip, thus supporting scientific studies. Also OCEANO is a member of the WCA and actively works on marine conservation.
Cancellation by the client
A cancellation up to 48 hours before the tour will incur a handling fee of 10,– € (corresponding to the deposit, which in this case is not refundable).
In case of a cancellation within 48 hours of the tour, the total amount is due.
If a client is verifiably ill, OCEANO will refund the money paid minus a handling fee of 10,– €. This does not apply to accompanying persons.
In any case: If the place can be sold to another person, the whole amount paid can be refunded after the tour. This is done on request of the cancelling resp. ill customer after the tour.
Cancellation by OCEANO due to bad weather conditions
Should OCEANO decide to cancel a tour due to bad weather conditions (this is a decision of the captain), this can be done up until the planned start of the tour. A new date is offered to the customer (rebooking). If this is not possible, the total amount paid is refunded to the client.
In case OCEANO needs to transfer the money back, the transfer fees (if applicable) will be charged to the customer.
Additional conditions for reservations via email:
For bookings via email, the customer needs to transfer the entire amount of 40,– € per adult and 26,– € per child in advance.
On receipt of the payment, OCEANO will send a booking confirmation/voucher with the agreed date via email to the client. This voucher needs to be exchanged for a tour ticket at the OCEANO office at least 24 hours before the tour starts.
In case the customer does not attend the tour, or if OCEANO needs to cancel the tour due to bad weather conditions, the above-mentioned conditions apply.
In case we do have to send money back to your account, the fee for bank transfer is 2 €.