Web contact section clause
The communication sent will be incorporated into a file for which OCEANO GOMERA S.L. is responsible. This communication will be used exclusively to process your data to meet your request, always in accordance with Regulation (EU) 2016/679 (GDPR), Spanish Organic Law 15/1999 (LOPD), and Spanish Royal Decree 1720/2007 (on the development of the LOPD), on personal data protection. Your data will not be communicated (shared with) to third parties, except by legal obligation, and will be maintained as long as you do not request a cancellation.
At any time you can exercise the right of access, rectification, portability and opposition, or if applicable, the limitation and/or cancellation of the processing, providing it in writing, indicating your personal data to Calle Quema, 7 Edif. Amaya 38870 Valle Gran Rey, La Gomera, Santa Cruz de Tenerife o mediante un email a firstname.lastname@example.org
Booking Conditions for OCEANO Whale Watching Tours:
The price is 40,– € for adults / 26,– € for children up to the age of 11 years, i.e. until their 12th birthday.
The deposit is 10,– € per person and guarantees the reservation of a place on the boat (binding booking). The remaining balance needs to be paid at the OCEANO office before the start of the tour (cash).
Cancellation by the client
A cancellation up to 48 hours before the tour will incur a handling fee of 10,– € (corresponding to the deposit, which in this case is not refundable).
In case of a cancellation within 48 hours of the tour, the total amount is due.
If a client is verifiably ill, OCEANO will refund the money paid minus a handling fee of 10,– € (corresponding to the deposit). This does not apply to accompanying persons.
In any case: If the place can be sold to another person, the whole amount paid can be refunded after the tour. This is done on request of the cancelling resp. ill customer after the tour.
Cancellation by OCEANO due to bad weather conditions
Should OCEANO decide to cancel a tour due to bad weather conditions (this is a decision of the captain), this can be done up until the planned start of the tour. A new date is offered to the customer (rebooking). If this is not possible, the total amount paid is refunded to the client.
In case OCEANO needs to transfer the money back, the transfer fees (if applicable) will be charged to the customer.
Additional conditions for reservations via email
For bookings via email, the customer needs to transfer the entire amount of 40,– € per adult and 26,– € per child in advance.
On receipt of the payment, OCEANO will send a booking confirmation/voucher with the agreed date via email to the client. This voucher needs to be exchanged for a tour ticket at the OCEANO office at least 24 hours before the tour starts.
In case the customer does not attend the tour, or if OCEANO needs to cancel the tour due to bad weather conditions, the above-mentioned conditions apply.